General Frequently Asked Questions
How do I sign up for a class?
Please be aware, this is a “self-service” studio, which means YOU are responsible for booking your classes correctly online. Please make sure you read confirmation pages, confirmation emails and reminders. If you make booking mistakes, it is your responsibility to correct the issue by 1) emailing info@toughlotus for directions 2) correct yourself by visiting your account at www.bookingbug.com or 3) clicking on the bottom link in your confirmation email to cancel class. Please make sure you read class descriptions thoroughly before registering, as if you sign up for the wrong class and you do not qualify for that class, we will not refund/reschedule once you arrive.
If it is your first time booking a class, you will visit www.toughlotus.com/sign-up and select the class type “Intro to Aerial Fitness”. Please see the bottom of the enrollment page for weekly class schedules. (class descriptions can be found at www.toughlotus.com/our-classes.
Once you select the class type, you will click on “book”. Please establish a password with your email that you will remember in the future. Once you establish a password, continue through the checkout process. When you book a second class, you will select “book” and then at the top, select “existing customers” and put in your email/password. If you have classes from a package or money in your wallet, they will show when you check out.
Unlike traditional group fitness, aerial class sizes are limited. All class spots should be reserved and paid for online prior to coming to the studio. In order to keep your costs lower, Tough Lotus only accepts payment through the website and the studio does not staff a receptionist or accept cash/checks.
We caution against drop ins for two reasons.
1) If there 3 or less students enrolled 3 hours prior to class, it may be cancelled and/or there may not be an instructor at the studio.
2) If a class happens to be “full”, Tough Lotus is unable to accommodate.
How do I sign up for a class if I have a Groupon?
1) If you have a Groupon, please ensure you read all FAQs prior to your first visit. You MUST enroll online, please do NOT drop by the studio, as space is limited and hammocks must be reserved. Please be aware, this is a “self-service” studio, which means YOU are responsible for booking your classes correctly online. We do not allow reschedules or cancellations within 48 hours of class time (there are never exceptions, including medical reasons). Please make sure you read confirmation pages, confirmation emails and reminders. If you make booking mistakes, it is your responsibility to correct the issue by 1) emailing info@toughlotus for directions 2) correct yourself by visiting your account at www.bookingbug.com or 3) clicking on the bottom link in your confirmation email to cancel class. Please make sure you read class descriptions thoroughly before registering, as if you sign up for the wrong class and you do not qualify for that class, we will not refund/reschedule once you arrive.
2) BOOKING YOUR FIRST INTRO CLASS–After reading FAQs, you will visit www.toughlotus.com/sign-up and look at the Intro to Aerial classes on the schedule at the bottom of the page. Once you have found a class time that fits, you will click on “book a pre-purchased deal”. In the deal drop down box, select “GROUPON CUSTOMERS REDEEMING FOR THE FIRST TIME” and enter your 8 digit redemption code–NO HYPHENS (located int he middle of your voucher). You will then set up a new customer account by entering your name and email address and be asked to enter a privacy text. Below that, it will ask for a password. PLEASE set up a password for your account for future use. Once you set up an account, you will select the intro class you wish to take and click on “confirm”. Please read the confirmation text carefully. You will receive a confirmation email as well as a reminder 2 hours prior to your class. IF you receive a cancellation notice, you did not enroll correctly with your groupon and your class will be automatically cancelled and an email sent. PLEASE NOTE: The account must be established in the person’s name/email who is redeeming the Groupon. IF YOU NEED TO CANCEL A BOOKING, IT IS ALLOWED WITH 48 HOURS NOTICE. THERE WILL BE A LINK AT THE BOTTOM OF YOUR CLASS CONFIRMATION TO CANCEL ONLINE. You will also receive a reminder email 2 hours prior to class. To see your account, cancel classes and manage your password, please visit www.bookingbug.com. PLEASE ARRIVE TO INTRO 15 MINUTES EARLY. If you are late to intro and class has started, you will not be able to join the class and credit will be lost for that class.
3) BOOKING YOUR SECOND CLASS–Visit www.toughlotus.com/sign-up and click on “book a pre-purchased deal” and either “Groupon customers redeeming REMAINING 4 PACK” or “Groupon customers redeeming REMAINING 8 PACK”. Enter the same 8 digit REDEMPTION CODE you used the first time. Because you already set up an account/password, click on tab that says “existing customer” and enter your email/password. You will then see a confirmation screen and receive a confirmation email of “purchase”–which confirms you have activated your remaining classes. On that screen, click on “make another booking” button to schedule your class–or go back to www.toughlotus.com/sign-up to select your second class/time. There will be a cost showing of $15.00, but the cost will change to zero once you confirm–you will see your remaining classes further down the page. You will receive a confirmation page of booking as well as a confirmation email and a reminder 2 hours prior to class.
4) BOOKING THE REMAINDER OF YOUR CLASSES–After the first two enrollments, you will simply select the class from our calendar (www.toughlotus.com/signupforclasses) and select “existing customer” and enter your email/password. This will take you to your account where you should see your remaining classes. Please email email@example.com with any questions.
What if my Groupon has expired?
If you have an expired Groupon, the cash value may be used toward a package at Tough Lotus (5,10,20). You must book and pay for an intro to aerial fitness class. You MUST bring your voucher to the studio in order for it to be applied to purchasing a package. This can only be done at the studio and can not be processed online.
Do you have packages available?
We no longer offer packages, but we do offer discounts via the Tough Lotus wallet system. Read more about wallets below.
Do you have discounts available?
YES! Tough Lotus uses client “wallets” to provide discounts to our clients. A wallet is a virtual Tough Lotus wallet whereby you keep advanced funds for 30 days to book classes. To access your client “wallet”, simply log in to your Tough Lotus account by visiting www.bookingbug.com and using your email and password. You will see an option to “top off your wallet”.
What are Wallets and How are they used?
If you come to Tough Lotus multiple times a month, we allow you to keep a Tough Lotus Wallet. Think of this as a virtual wallet where you stash your Tough Lotus monthly cash and holds you accountable to using it MONTHLY. When 30 days is up on your funds, they expire and can no longer be used, which incents you to use all of your dollars each month. You can add cash as you need it or save money every month by putting in preset discounted amounts. Each time you “top off your wallet”, those funds will start a new 30 day expiration period.
How discounts work with preset discounted amounts–There are 2 different discounted amounts you can choose from every month. If you purchase $54 of classes via your virtual wallet, we give you 10% more or $6 on top of that (4 classes per month)! If you purchase $96 of classes via your wallet, we will give you 20% more or $24 (8 classes per month). Again, funds must be used in a 30 day period or they will expire! We do not move unused funds from month to month. 7 days before funds expire you will receive an email. You can use those funds to book classes outside of the fund expiration date. For example, you can use those funds to schedule a class on October 30th even if the funds expire October 15th, as long as you use them to schedule before they expire! Classes can be schedule up to 20 days in advance. The same cancellation/reschedule policy of 48 hours applies to bookings made via your wallet.
You may access your wallet by visiting your account at www.bookingbug.com and entering your Tough Lotus credentials (email and password). You will see the option to “top off your wallet”. Once you have money in your wallet, you may then use it as your method for payment upon checkout. You can also access your wallet from the Tough Lotus booking page, you will see it at the bottom as you confirm your bookings.
No REFUNDS OR TRANSFERS ON WALLET CASH.
How do you redeem Gift Vouchers/Certificates?
1) If you have received a gift certificate, please email firstname.lastname@example.org with the gift certificate number and the name of the person who purchased it and we will take care of adding your package to your account for you.
How do I enroll if I have a package purchased on toughlotus.com?
Simply visit ‘sign up for classes‘ tab. and choose the class you want to attend, check out as an existing customer and your classes will be in your account for use at checkout. Packages can be used for Tough Lotus, Balanced Lotus or the Tough Lotus Challenge. If you would like to use your package credits to enroll in The Challenge, please email email@example.com.
My email and password credentials do not work, can you help?
Booking Bug is the booking system we use at Tough Lotus, if you have issues with your user name and password, they can be reset visiting www.bookingbug.com and clicking “forgot password” at the log in screen.
How do I see classes I signed up for?
Booking Bug is the booking system we use at Tough Lotus, if you would like to view your account, past classes, classes you have scheduled etc…., you can visit www.bookingbug.com and log in to your account using your email/password.
How does WAITLIST work?
If you have put yourself on a “waitlist”, watch your email up to 48 hours before class (after 48 hours we do not accept cancellations) If a spot becomes available, you and the other people on the waitlist will receive an email with a link. The first recipient to click on that link will be able to confirm the class. If the space has already been taken when you click on the link, you will not be enrolled. You can always come to class if you are on the waitlist. Often times we will have a no-show or two. If you decide to come to the studio and you are on a waitlist, vacant spots can be taken by a waitlist person 5 minutes after class starts.
What if I signed up for a class and can’t make it or will be late? (CANCELLATION/RESCHEDULE POLICY)
Please be aware, this is a “self-service” studio, which means YOU are responsible for booking your classes correctly online. Please make sure you read confirmation pages, confirmation emails and reminders. If you make booking mistakes OR you need to cancel/reschedule (with 48 hours notice), it is your responsibility to correct the issue by 1) emailing info@toughlotus for directions 2) correct yourself by visiting your account at www.bookingbug.com or 3) clicking on the bottom link in your confirmation email to cancel class. Please make sure you read class descriptions thoroughly before registering, as if you sign up for the wrong class and you do not qualify for that class, we will not refund/reschedule once you arrive.
All cancellations/reschedules must be made 48 hours in advance, regardless of the reason (and we are serious). We are consistent with this policy so that we treat every person and every situation the same and we aren’t judging each individual situation. When you make a reservation, you are buying one of a few spots in a class, which ensures we will not sell it to someone else. Vacant spots with less than 48 hours notice are almost impossible to fill and considered a “no show” by Tough Lotus (this includes illness, family emergencies, traffic etc…). If you can not commit to a particular class more than 48 hours ahead, we suggest you do not schedule until you are absolutely positive you can attend.
LATE ARRIVALS: Please arrive on time or early to class. If you are more than 5 minutes late to a class, your spot may be given to a waitlist person. You will not lose your class for being late, but you will have to reschedule.
Why Tough Lotus?
Professional Mixed Martial Artist and Nutrition Expert, Brendan Tierney will tell you!
Aerial Fitness Frequently Asked Questions
What the heck is aerial fitness?
Aerial fitness is a fun and integrative approach to maximum fitness in minimal amounts of time. It’s difficult to explain and easy to do. It’s where aerial yoga, the circus, gymnastics and suspension training collide. We think it’s the most fun you will have working that body of yours!
What do you call that swing “thing”?
An aerial gym is a complete restorative and strength training hammock. In addition to the hammock, multi-level straps change the amount of support and the dynamics of many traditional exercises. By mastering your own specific gravity you are able to build Core power and improve your strength, balance, flexibility, stability and endurance.
We also use aerial hammocks at the studio for specific classes (Playful Lotus/Tough Lotus Flow), which are made from aerial silk tricot fabric and stretches out to encompass and support your entire suspended body, similar to being wrapped in a cocoon and floating. This hammock is used for stability, flexibility, balance and spinal decompression which leads to tons of relaxation.
Ok, tell me more…why would I do this again?
There is a long list of why aerial fitness appeals people of all walks of life. Here is just a just a small list of what benefits you can expect:
- Develop upper and lower body strength without even trying to.
- Stretch a little deeper without experiencing any strain because the fabric supports your body weight.
- Work more of the body at one time because weight is distributed throughout multiple working points.
- Create a strong core by expanding the possibilities in a 3-D space across all planes of motion.
- Improve balance through the use of aerial swings that can move anywhere in space.
- Improve stabilization which is necessary in every sport not to mention functional movement!
- We especially like how empowering it can be when you can lift your own body weight into new poses and fly like a bird.
Oh! This looks hard, so you need to be some kind of superstar with a gymnastic or yoga background to do this stuff, right?
Nope! Although it all may seem awkward your first time, we guarantee moves are easier than they look and become even easier the more you do them. Stability, balance, flexibility, strength and relaxation and strength benefit everyone!
So what happens in one of these classes?
All aerial fitness classes will have the same general pose types: Grounded, Flying, Floating and Inverted.
If a movement is grounded, then there is going to be some body part that the fabric has suspended. A move is labeled flying when your feet are off the ground and you are in the air! Low-flying poses are the poses where your torso is between the ground and the loop, even though you are still one hundred percent off the ground. Anytime the fabric is completely spread out, we call it floating. Inverted moves, as the name implies, refer to the moves where you get to hang upside-down. Inversion trumps flying, meaning that if a move is flying and its inverted (which most inversions are anyway), it gets the title inverted, and nothing else.
Do I have to take an Intro class?
Yes, nobody skips intro–period. We do require that ALL students regardless of your fitness level or experience take an intro class at Tough Lotus. Tough Lotus is not like other activities as it involves both inversion and movement. Most people do not know how their body will react the first time, thus the controlled environment of an intro class. For safety reasons, we need to explain what you can expect, how to invert safely and answer questions before you come to a regular class. This ensures both YOUR safety and the safety of others around you. Intro is offered two very opposite times during the week and only has to be taken one time.
How many different class types does Tough Lotus offer?
Tough Lotus offers various different classes multiple times a week, please check our calendar schedule for availability.
Intro to Aerial Fitness: A class specifically for first timers! For just $10, come and find out how and why you should incorporate hammocks into your workouts! This hour-long class focuses on not only the “how” and the “why”, but will also allow you to try the most common aerial poses, at a nice slow pace. Come and discover why aerial work will become the next best thing in cross training! This class is required before taking other classes at Tough Lotus.
Balanced Lotus Intro to Aerial Fitness is required first. This class is comprised of 60 minutes of flexibility, stability, balance, strength training and relaxation. You will be inverted in this class as it’s a part of the benefit! A true balanced class that will not only challenge your body, but also leave you blissful and ready to take on any challenge. Intro to Aerial Fitness Required first.
Tough Lotus Intro is required first and we recommend taking a Balanced class prior to Tough Lotus as well. Tough Lotus classes are more challenging and comprised of 50 minutes of flexibility, stability, balance and strength training followed by 10 minutes of spinal decompression and relaxation. If you have not tried aerial fitness before, you may want to start with Balanced Lotus. Tough Lotus classes are larger in size and faster moving than Balanced. The definition of “tough” in this class is all up to you, we aren’t going to police your effort….but you will know when it’s “tough”. Intro to Aerial Fitness Required first.
How high off the ground is the swing?
The swings are adjusted depending on your own height and the objective of the exercise being performed. Sometimes the swing hangs low, sometimes high. You will never be more than 4 feet off the ground.
Is there a weight limit?
Yes, the weight limit for aerial gym and the trampolines is 250 lbs. The weight is determined by structural engineering specs, architects, insurance and the City of Chandler, not by Tough Lotus Management.
How much hanging upside down do you do and why would I do that?
It will really depend on YOU. Inversions are done in every class because we believe inversions are key to overall health at Tough Lotus. Whether you hold an inversion for mere seconds or for minutes, both have benefits. Here are just a few:
Improved mobility and reduced backpain– Inversion stretching allows compressed discs along the spine to regain fluid and return to their original position.
Improved Circulation- inverted positions increases the flow of blood and oxygen to the brain and the soft tissue of the neck
Enhanced Flexibility- strengthening and lengthening of muscles may help to improve overall posture. Speaking of lengthening, you can actually get taller from decompressing that spine…really!
Stress Reduction Relief from stress from inversion therapy by decreasing muscle tension. Short periods of inversion may decrease EMG measurements of muscle tension in the superficial lumbar region, while total spinal length was increased. unlike static inversions, decrease both systolic and diastolic systemic blood pressure and pulse rate.
If that isn’t enough to convince you that inversion is beneficial, the bliss you will feel should. Activation of the pituitary gland creates those happy hormones!
Are there people that shouldn’t hang upside down?
Yes! And have we mention, that you must sign a waiver prior to class? If you currently have one of the following conditions, you should not invert or at the least check with your doctor and participate at your own risk. It also may cause discomfort to use fabric if you experience one of these conditions. That does not mean you cannot take aerial fitness classes, however, inversion is a very important part of aerial fitness; as such, we spend an awful lot of time with our heads lower than our hearts! We want all of our clients to have good experiences, so we want to be up front that this is not for everyone.
- Uncompensated congestive heart failure
- Carotid artery stenosis
- Hiatal hernia or spinal instability
- Persons receiving anticoagulants or aspirin therapy
- Those with a family history of cerebrovascular accidents
- High or low blood pressure
- History of stroke or heart conditions of any kind
- Pregnancy beyond the first trimester
- Excess weight
- Eye problems
- Inner ear problems
- Other conditions – If you have questions, check with your doctor to make sure it’s okay for you!
How old do you have to be?
Balanced and Tough Lotus classes are for those participants 12 and older.
Ok, I am convinced already, but what do I wear?
Believe us, nobody is going to be checking out your clothing choices. However, we suggest clothes you feel comfortable stretching and being upside down in. Tight or tucked is safe. You don’t want your shirt falling over your head…it’s hard to breathe. You won’t wear shoes, but you may wear socks—it’s up to you.
What else do I need to bring?
Please bring a yoga mat (or yoga socks) and a water bottle.
What if I have a group of friends that want to do a class together?
For private groups or parties, please email firstname.lastname@example.org
Do you offer private or semi-private sessions?
Individual privates and smaller groups of up to four are a fun and interesting way to explore the creativity of aerial fitness. It’s also a great opportunity to get individual attention and work on your favorite aerial tricks with the guidance of our amazing instructors!! Private or semi-private groups (1-4 people) may be scheduling based on availability of our intructors. The cost for a private or semi-private class is $80. Please email email@example.com if you are interested in scheduling.
Do you still have questions?
Our friendly staff would be happy to answer any questions you may have.